Testimonials

McCurry Thomas

"Northern Lights Special", Feb 9, 2019
Ulla,
I just spoke to Trisha late yesterday afternoon about the trip. They had a FABULOUS time and loved it! Thank you and your team so much.
They loved the Blue Lagoon - they thought this was a good way to stay awake with the early morning arrival.
Their favorite part of the trip was Lake Myvatn. They wished they had stayed three nights. Their driver and guide was exceptional (his name sounded to me like it began with an R but Trish wasn't sure how it was spelled). They thought they might just have a little tour, but he showed them around for over 2 hours. They just loved him and booked a dog sled ride through him (I can't remember if it was his brother that did the dog sled excursions or just a friend). They also booked another excursion to see waterfalls plus they thought the food at Selhotel was fantastic. They loved it so much they wanted to stay.
There was a mix-up with the Golden Circle tour, and they were not picked up for the tour. They called the local number, and the issue was resolved smoothly, so they were not upset at all. They found the Golden Circle tour was disappointing after the scenery they had seen in Myvatn.
They loved the "Into the Glacier" tour and thought it was unique, interesting and amazing.
They booked on their own a Northern Lights jeep tour where the company guaranteed that they would see the northern lights or they would either give them money back or take them out again. This is how they finally saw the Northern Lights and were VERY glad they did this. Do you work with a company like this? In the future, I will want to suggest this to client who have the Northern Lights on their bucket list. Trisha said that they drove them farther and farther out until they finally saw them.
They loved the food everywhere and had some amazing meals at restaurants off the list. They said the cost was very high but felt I had properly prepared them for that.
They also thought I had prepared them well for the hotels - clean, efficient but small rooms - nothing fancy or luxurious but suitable for the trip. Economizing on the hotels to spend money on other parts of the trip.
Thank you so much for your assistance and for your follow up. The McCurry family was thrilled with their trip!
Jeni

Shawn Tester

Nov. 16, 2018, Reykjavik stop-over
Ulla,
The Tester's loved their trip to Iceland. I included Shawn's comments below. Scan tours
is always great to work with. Thanks for assisting me with my customers.
I look forward to working with you and Bernice again on another successful
trip to Iceland.
Have a great weekend,
Lynn
Milne Travel American Express

We had a great trip! The hotel was perfect, we had a great room and it was ideal to be downtown in the heart of Reykjavík. I highly recommend the Hotel Borg.
We DID see the northern lights, but unfortunately they were pretty faint. The boat tour was pretty good, and they gave us a second free night to try again.... it was actually the second night we saw the lights.
We also did a “golden circle” tour—- this I would HIGHLY suggest to anyone visiting Iceland. We spent the day outside the city, seeing many natural wonders. Simply beautiful!
Thanks for helping me pull this together!
Best,

Diana Maisonet

11-7-18 Guided Iceland Circle tour
Hello Ulla.
The trip was fabulous! We had a great time and I've never seen such natural beauty. I bet I took 300 photos. Our guide, Jonas, was amazing and showed us the best of everything. The Icelandair hotels were very nice. The other ones were functional, but not nearly as nice as Icelandair hotels. I have already recommended this Scantours trip to some of my friends. Thanks for your help and thanks for taking the time to follow up with me.
Sincerely,
Lisa DeMatteo

Steven Peterson

Nov 2, 2018, Norway and Stockholm
We had a great time. We loved the locations of the hotels which allowed us to walk and/or use public transportation. The staff in each spot was more than helpful.
Traveling during shoulder season meant that some of the exhibits were closed but because there was limited tourist traffic we were treated very specially in a couple of spots. For example at the Hardanger Museum in Utne, Norway, Monica had time to explain the exhibits to us and then because she had a friend pressing apples into juice in the same area, she asked him to open up a couple of the outdoor museum buildings - each 100 years apart in age and then she gave us a short history lesson and told us what we should look for in each building. We also got to taste the fresh apple juice - Yummy! There were a couple of other instances like the one above.
Yes, Norway was expensive - you warned us. We just shut our eyes, signed the credit card statement and moved on. It rained, more than unusual (according to the locals), but we enjoyed a couple of days of sunshine on the Fjord and Stockholm weather was pretty good. It was a beautiful day of sunshine on our last day in Stockholm and that was the day we planned to visit the Skansen Outdoor Museum - perfect timing!
I could go on about all of the other very fun experiences we enjoyed but won't bore you. We're working on settling back into USA time - both back to work today.
We thank you very, very much for all of the work you put into our trip and for helping to make it so enjoyable for us.

Susan Stewart

9/25/18
Hi Ulla, Jan Perkins and I are just back from our trip to Finland and St. Petersburg, and I am writing to thank you for making all the arrangements. It was pouring rain when we first arrived in Helsinki and in St. Petersburg (of course), but except for that we were blessed with sun and warm temperatures. Elena and Anastasia were both waiting for us when we got off the train and the ferry, and we had good experiences with both of them. We particularly liked the Sokos hotel for its very central location and their wonderful breakfasts.
Thanks again for all your help.

3/1/18
A travel agent recommended another company but they were really geared to people traveling on cruise ships. Scantours was on the same screen so I clicked and read about your tour to St Petersburg. But it was your work that was crucial, because once we were communicating with you, we got a sense that the company was not a con but was willing to work with us, answer our questions, make special arrangements for us. That gave us the confidence to believe that when we got to Helsinki, all the services we had paid for would materialize, the promised guides would appear, etc, etc. Scantours is lucky to have you, plus it is good to know they have an office and agent in the US.

Daniel Punt

9/8/18 Norway
the trip was great! thank you so much for helping organize it. we were so busy we probably would not have had this come together in time if we hadn't worked with you. so appreciated!
we loved all of it. the delicious golden circle tour was particularly cool bc the food was great and provided some cultural insights and a nice variation to seeing the natural sites. the hotel in bergen was also really cool - an old wooden building that felt several hundred years old. i'll tell you more the next time i see you! dan

Boise Ski Club

Sept 6, 2018 Group
Hi Ulla!
Thanks for your follow up, you were on my list to email today.
Actually, Mary emailed me on Tuesday evening and said they group was very happy with the entire trip!.
There were a few small hiccups that Mary has indicated in her day by day follow up, which I have attached. Those hiccups sounds like it was a complete oversight on the onsite operator.
The guides/drivers were amazing as she stated and the food was incredible. They absolutely loved the Dragsvik Hotel over the Flam Fretheim Hotel, so it was a blessing it was sold out and we had to alter the itinerary a bit.

Bellingham Group

Aug. 28, 2018: Group booking
Hi Ulla,
I meant to contact you last week to just let you know all went so very well on the group trip. I had so many things to handle upon my return I just couldn’t take the time but am now letting you know I appreciate all of the help and arrangements. The group really enjoyed everything and were so happy to experience the three countries. The hotel in Bergen was great and a perfect location. The fjords were beautiful ….. the train trip from Flam was amazing…. And they also enjoyed the little town of Hoyanger. The Oren hotel was very quaint and the meals were delicious. The guides and drivers were wonderful….particularly the guide in Bergen and Copenhagen. I think the timing and pace worked well given the limited amount of days we had and what we had to cover but I do think some people felt the one day in Stockholm that we had for the tour was too long ( but I remember we needed to set it up that way ) Our driver from Oslo to Stockholm and also from Stockholm to Copenhagen couldn’t have been nicer. (Bjorn)
Also, the individual who went off on her own after Stockholm had a great experience meeting her relatives and all the car arrangements with your help came together just fine. She was thrilled with her trip.
All in all everyone was super happy with the tour and I think for many it made a dream become a reality. I know that I myself felt I made the right decision to work with you and not even consider another tour operator. Just wanted to share all of this and to thank you again for helping set up the trip and deal with all of the special requests
Tack sa mycket,
Lisa