General Conditions
Reservations: It is recommended to make reservations as early as possible. Reservations made within 60 days of departure subject to express mail and additional handling fees. It is essential that Scantours be informed of your exact U.S. departure date at time of booking.
Quotations: A non-refundable minimum $50 per person is required to receive customized itinerary quotations. This amount will be credited towards any travel booking.
Deposit & Final Payment: A deposit of $250-500 per person is required at the time of booking to secure your reservation. Final payment is usually due 60 days prior to your departure date. Some products may require higher deposits.
Handling Fees/Change Fees: A handling fee of $25 per person is charged to each booking. A minimum administrative fee of $25 per person will be charged for each change to original reservation.
Cancellations: All cancellations must be made in writing. The date of cancellation shall be the date when written notice is received by Scantours. Outside suppliers cancellation fees may also apply.
Cancellation fees are based on the following criteria:
| Period before cancellation | Scandinavia Only | All Other Countries |
|---|---|---|
| 0 - 6 Days | 100% of booking value | 100% of booking value |
| 7 - 21 Days | 50% of booking value plus $100 per person | |
| 7 - 35 Days | 80% of booking value plus $100 per person | |
| 22 - 59Days | 25% of booking value plus $100 per person | |
| 36 - 59 Days | 20% of booking value plus $100 per person | |
| More Than 60 Days | $100 per person | $100 per person |
Refunds: Airline Tickets are issued after final payment is received and are non-refundable.
Unused services for any portion of the itinerary not used by participants after such travel or tour has started are non-refundable.
Visas: In general, no visas are required for travel to Scandinavia. For all travel to Russia, a visa is required. If a visa is denied for any reason, cancellation fees will apply. It is the responsibility of each traveler to ensure they have their proper visas prior to entry into the visiting country. Arrangements in the Baltics may also require Visas`
Land Arrangements: We reserve the right to offer alternative hotels based on similar category in case of non-availability. Prices are based on exchange rates published on December 1st of the year. Any changes in tariffs, taxes and currency rates may affect the prices and itineraries published. In the unlikely event of a complaint, your tour escort, local contact, or hotel must be notified at once so that the situation can be rectified on the spot. If satisfaction is not reached, any claim must be made in writing within 7 days after completion of the tour. Scantours cannot accept liability for any infringements or omissions by third parties where no immediate notification to the responsible party is made in writing at the time of such incident.
A Notice On Our Rates: The rates listed for our tours and hotels are negotiated for the entire season. Some tours and hotels occasionally offer reduced rates during certain periods. Such offers are always made on short notice and will unfortunately not have a bearing on prices we have negotiated. The receipt of full payment by Scantours shall be considered as acceptance of services and rates quoted. In cases where our rates are negotiated in currencies other than USD, we reserve the right to make adjustments in our published and invoiced prices if and when there are decreases or increases in the value of the USD versus foreign currencies. All published rates reflect a 4% discount for purchases made by cash or check. There are no discounts for credit card purchases. As a convenience to our customers we may accept credit card payments but bank fees will apply. All credit card payments must be accompanied by a signed authorization from the original card holder.
Final Documents: Are provided by Scantours or their agents overseas upon arrival. These documents are issued in time for departure. Valid passports are required for all travelers.
Not Included In Our Prices: Fees for passport, visas, accident and travel insurance; tips for guides and drivers; transportation not included in itinerary; items of a personal nature, such as laundry, telephone calls etc.
Responsibility: Scantours acts only as agent for the passenger in regard to travel whether by railroad, motorcoach, private car, boat, aircraft or any other conveyance and assumes no liability for injury, damage, loss, accident or delay of irregularity which may be occasioned either by reason of defect, through the acts or defaults of any company or person engaged in conveying the passengers or in carrying out the arrangements of the tour. Scantours full Disclaimer of Responsibility is on file at our offices and is available on request.